Refunds
What happens if there's a problem with your order.
Before you pay
Read the product page and, if you have questions, message us on WhatsApp before paying: we'll answer them.
If something goes wrong
If the product doesn't work, message us on WhatsApp with your order code and we'll review it with you.
If your payment was confirmed and you don't see your access, message us with your order code and we'll send it to you.
Yape payments from Plin, BBVA, Lemon or any other wallet, late or incomplete payments don't activate the order. They're refunded within 72 h minus fees.
Ask us on WhatsApp before paying about each product's refund and warranty conditions.
Complaints
You can file any complaint on WhatsApp with your order code.